Frequently Asked Questions

Essential oils are concentrated plant extracts that capture the natural aroma, flavor, and therapeutic properties of plants. They’re derived from various plant parts like leaves, flowers, and bark through various methods, including steam distillation, cold pressing, and solvent extraction.

Essential oils can be used aromatically (diffused), topically (diluted with a carrier oil), or in household products. Each method offers unique benefits, and usage depends on the specific oil and desired effect.

Our essential oils are intended for aromatic and topical use only. Always consult a qualified healthcare professional before ingesting essential oils, as not all are safe for internal use.

Yes, all our essential oils are 100% pure with no synthetic additives, fillers, or chemicals. We prioritize purity and transparency to ensure the highest quality.

Yes, essential oils should be diluted with a carrier oil before skin application to reduce the risk of irritation. A common ratio is 1–2 drops of essential oil per teaspoon of carrier oil.

Not all essential oils are safe for children or pets, and some can be harmful if used improperly. For oils with a higher potential for harm, VivApotheca packages them with child-resistant caps to promote safe handling. However, we urge customers to exercise caution and keep all essential oils out of reach of children and pets. Although we mark oils that may pose risks to young children or animals, it’s essential to consult a pediatrician or veterinarian before using any essential oils around them. Avoid oils like peppermint, eucalyptus, wintergreen, and ginger for young children, as these can be especially potent.

Disclaimer: VivApotheca assumes no liability for any adverse effects resulting from the use or misuse of our products. Always consult a qualified professional for guidance on safe essential oil use around children and pets.

When stored properly in a cool, dark place, essential oils have a long shelf life.  Generally, most oils maintain their quality for at least 1–2 years. Citrus oils typically begin to degrade after 6–12 months. 

Some oils, like patchouli, sandalwood, and vanilla, can even improve with age.

VivApotheca oils, however, are packaged in premium violet glass bottles, which prevents the oils from degrading, giving them a much longer shelf life, without the need for preservatives. Violet glass is the absolute best available storage container for essential oils.  

Learn more about the science behind our violet bottles...

If irritation occurs, wash the area with soap and water. Discontinue use and consult a healthcare provider if irritation persists.

We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient transactions.

At this time, we can only process payments using a single payment method per order.

Yes, we use secure payment processing to ensure that all transactions are encrypted and protected.

For safety and hygiene reasons, we cannot accept returns on opened essential oil bottles. Please contact us if you have concerns about your purchase.

We offer multiple third-party payment options to give you the flexibility of breaking up your order cost into smaller, manageable payments. Check our checkout page to see the current options, as we’re continuously working to add more payment solutions for your convenience.

We offer domestic and international shipping to many countries. Shipping rates and times vary depending on the location.

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Domestic orders typically arrive within 3–7 business days, while international shipping times vary. You will receive a tracking number once your order is shipped.

We offer free standard shipping on all U.S. orders. Express shipping options may be available for an additional fee. You’ll see all available shipping options at checkout after entering your shipping address. We also offer international shipping for customers outside the U.S.

Yes, we offer free shipping on all domestic orders in the US. For international orders, we offer free shipping on orders over $75. 

Please see our Return Policy for full details.

To start a return, email our customer service team via our contact page. We will guide you through the process.

For safety and hygiene reasons, we cannot accept returns on opened essential oil bottles. Please contact us if you have concerns about your purchase.

Refunds are processed within 5–7 business days after we receive the returned item. Please allow additional time for the refund to appear in your account.

Please contact customer support with any questions, suggestions, or feedback. We love hearing from you!